Contact Willy's World | Hanley

Call Us

Simply pick up the phone and call our team for a consultation or quotation on the following number 01782202202

E-Mail

Use our e-mail quotation service for a quick assessment, based on the information you provide. *NOTE- Only on inspection of any device, by one of our engineers, can a truly accurate quotation be given. Please forward all enquiries through to: info@thefoneworks.co.uk

Mailing In To Us

If you are sending your repair to us then please click on the repair form link in step 1, print off the repair for and fill in. If there is anything you are unsure about please contact us for help.

Step 1

PDF repair form – print off and fill in the form or alternatively insert a small note explaining your fault, any price you have been quoted along with your name, address, and contact number.

Step 2

Remove sim card & any other accessories – Please send with battery. If you are experiencing charging issues or your phone is dead, please send your charger also.

Step 3

Package the phone securely along with the repair form.

Step 4

Send using a secure service of your choice (If using Royal Mail, we recommend recorded delivery and special delivery)

Step 5

On arrival your phone will be booked in and assigned to an engineer. You will be emailed confirmation along with your job number.

Step 6

Turn around is approx. 3 working days. PLEASE NOTE: We do not guarantee a turnaround within 3 working days. 83% of our repairs are completed in 3 working days, depending on diagnosis, part availability and a successful quality control process. There is still no charge for this but please be patient while we complete your repair.

Step 7

If for any reason the repair will cost more than the quote, we will contact you first, we never carry out repairs that have exceeded the original quote without your consent. If unsuccessful, there will be no charge for the time spent attempting the repair, as we operate a strict ‘no fix, no fee policy’ however there will be a small £7.99 fee to return the device, alternatively, leave it with us & we will dispose & recycle the phone for you.

Step 8

When your repair is complete and has passed QC, we will contact you to arrange payment and your phone will be sent to dispatch, securely packaged up and sent back to you.


Contact Us

Book In Form


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Request a Quote . . .

Call Us - 01782202202

Simply pick up the phone and call our team for a consultation or quotation

E-Mail - info@foneworks.co.uk
Use our e-mail quotation service for a quick assessment, based on the information you provide. *NOTE- Only on inspection of any device, by one of our engineers, can a truly accurate quotation be given.

Mailing In To Us

If you are sending your repair to us then please click on the
repair form link in step 1, print off the repair for and fill in. If there is anything you are unsure about please contact us for help.

Step 1

PDF repair form – print off and fill in the form or alternatively insert a small note explaining your fault, any price you have been quoted along with your name, address and contact number.

Step 2

Remove sim card & any other accessories – Please send with battery. If you are experiencing charging issues or your phone is dead, please send your charger also.

Step 3

Package the phone securely along with the repair form.

Step 4

Send using a secure service of your choice (If using Royal Mail, we recommend recorded delivery and special delivery)

Step 5

On arrival your phone will be booked in and assigned to an engineer. You will be emailed confirmation along with your job number.

Step 6

Turn around is approx. 3 working days. PLEASE NOTE: We do not guarantee a turnaround within 3 working days. 83% of our repairs are completed in 3 working days, depending on diagnosis, part availability and a successful quality control process. There is still no charge for this but please be patient while we complete your repair.

Step 7

If for any reason the repair will cost more than the quote, we will contact you first, we never carry out repairs that have exceeded the original quote without your consent. If unsuccessful, there will be no charge for the time spent attempting the repair, as we operate a strict ‘no fix, no fee policy’ however there will be a small £7.99 fee to return the device, alternatively, leave it with us & we will dispose & recycle the phone for you.

Step 8

When your repair is complete and has passed QC, we will contact you to arrange payment and your phone will be sent to dispatch, securely packaged up and sent back to you.

Our Services Hanley stoke on trent

Why Us Cell phone repair in Hanley

If you are looking for a reliable and experienced company to repair your mobile device, tablet or laptop or to take care of your company’s mobile technology service and maintenance plans, look no further than Willy's World.

Contact laptop repair in Hanley

...Unit 78 Lower market Hall
..........Potteries Centre
..........Hanley
..........Stoke On Trent
..........ST1 1PS
.
...01782 202 202
.
...info@thefoneworks.co.uk